Returns, Exchanges & Refunds
Where is my order ?
To track my order, consult the order confirmation email or the order dispatch email or click here.
How to make a return?
To return one/several items from my order. Click here.
Is it possible to return a product? If yes, how ?
All our products sold benefit from the “satisfied or refunded” clause. However, once personalized, the parts cannot be returned. In accordance with the law, you have a right of withdrawal of 14 days to return the products to us without having to justify the reason. This right is exercised by returning the product, only the return postage remains your responsibility. They are automatically deducted from the refund if you use our site's return platform. The refund will be paid within a maximum period of 30 days after receipt of the items in our reserve. Reimbursement will be made to the same payment method used for purchase.
In accordance with MOISMONT's general conditions of sale, returns of washed and/or worn clothing, as well as damaged packaging will be refused. Similarly, if the embroidery option is chosen, it is impossible to return the personalized item.
It is up to you to choose your carrier. You must keep all proof of return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment. Please return to this address: MOISMONT SARL DOMAINE DE MOISMONT 80 120 VRON
Are the return costs my responsibility?
If you wish to return product(s), the shipping costs are indeed your responsibility.
What are the reimbursement methods and deadlines?
The refund will be paid within a maximum of 30 days depending on the method of payment that was chosen when ordering.
I ordered products on sale / with a promo code, can I get a refund?
Items sold on sale can be refunded but the return costs are your responsibility. Therefore, if you wish to return an item purchased on sale, we invite you to return it to the following address:
DOMAINE DE MOISMONT
80 120 VRON
Please specify in your package your contact details and the purpose of this return. Upon receipt of this return, we will contact you to indicate your refund. Return costs are your responsibility.
There is an error in the order I received, what should I do?
Despite all the care we take in preparing the packages, it is possible that a product is missing or incorrect. Similarly, after transporting the package, one of the products may prove to be defective. We apologize for the inconvenience !
In this case, please contact us as soon as possible via our contact form with your contact details and your order number. We will provide you with a return label so you can return the wrong or defective product free of charge. Upon receipt of your return, we will refund the item received via the payment method used when placing your order. If an item is missing, we will get back to you as soon as possible with a suitable solution!
I want to make an exchange, what are the conditions?
Exchanges are not possible. If you wish to exchange a part, simply return the item and we will refund you within 30 days of receipt of the package at our premises. You can then place an order for the new desired item.
For the return of your order, it is up to you to choose your carrier or to use our online portal. Return costs are your responsibility. Please return the item to us at the following address:
DOMAINE DE MOISMONT
80 120 VRON
How do I track the order I returned to you?
In order to track any order that has been returned to us, we invite you to refer to the carrier you have chosen and the tracking number assigned to you. For this, we ask you to keep any proof of return (registered mail or proof of standard mail).